Returns & Refunds
We hope you’re happy with your order from The Home Hax. If something isn’t right, please contact us at hello@thehomehax.com and we’ll be happy to help.
Changing Your Mind
You have the right to cancel your order within 14 days of receiving it, without providing a reason.
To request a return, email hello@thehomehax.com within 14 days of delivery. Please include:
- Your name
- Your order number
- The product you wish to return
- The reason for the return, if you would like to tell us
After notifying us, you have a further 14 days to send the product back.
Please do not return an item without contacting us first. We will provide the correct return address and instructions for your order. Items sent to an unauthorised address may not be received or processed.
Return Conditions
To receive a full refund, returned products should be:
- In their original condition
- Unused, other than reasonable handling needed to inspect them
- Returned with their original packaging, accessories and included parts where possible
- Packaged securely to prevent damage in transit
You may inspect a product as you would in a physical shop. If an item has been handled beyond what is reasonably necessary and its value has been reduced, we may make an appropriate deduction from the refund where permitted by law.
Return Postage
If you are returning an unwanted product because you have changed your mind, you are responsible for the return postage cost.
We strongly recommend using a tracked postal service and keeping your proof of postage, as you are responsible for the product until it reaches the designated return address.
If a product is faulty, damaged, incorrect or not as described, The Home Hax will cover reasonable return costs where a return is required. Please contact us before sending the product back so we can provide instructions.
Damaged, Faulty, Incorrect or Missing Products
Please inspect your order when it arrives.
If a product is damaged, faulty, incorrect or has parts missing, contact hello@thehomehax.com as soon as reasonably possible. To help us resolve the issue, please include:
- Your order number
- A clear description of the problem
- Photographs or a short video showing the issue
- Photographs of the packaging and delivery label where relevant
We may offer an appropriate replacement, repair or refund depending on the circumstances and your legal rights.
Please keep the product and all packaging until we have reviewed your request. Providing photographs or videos helps us investigate the problem, but it does not affect your statutory rights.
Products That Cannot Be Returned for a Change of Mind
Unless faulty or not as described, change-of-mind returns may not be available for:
- Personalised or made-to-order products
- Perishable products
- Sealed products that are unsuitable for return for health or hygiene reasons once opened
- Any other products exempt from cancellation rights under applicable law
Any relevant return restrictions will be clearly stated on the product page before purchase.
Exchanges
We do not currently offer direct exchanges.
If you would like a different product, colour or variation, please return the original item in accordance with this policy and place a new order separately.
This does not affect your rights where a product is faulty, incorrect or not as described.
Order Cancellations
If you need to cancel or change an order, contact hello@thehomehax.com as soon as possible.
We will try to accommodate your request, but we cannot guarantee that an order can be changed or stopped after it has entered processing or been dispatched. If the order has already been dispatched, you may use your cancellation and return rights after receiving it.
Refunds
Once your return has been received and reviewed, we will notify you.
Approved refunds will be issued to the original payment method. We will process the refund within 14 days of receiving the returned product or receiving acceptable evidence that it has been sent back, whichever is earlier, where required by law.
Your bank or payment provider may require additional time to display the refund in your account.
Because standard UK delivery is free, there is no standard outbound delivery charge to refund.
Failed or Refused Deliveries
If an order cannot be delivered because the address supplied was incorrect, the delivery was refused or the parcel was not collected, please contact us.
We will review the circumstances and explain the available options. Additional delivery costs may apply before an order can be sent again, but we will tell you about any charge before proceeding.
Your Statutory Rights
Nothing in this policy limits or excludes your statutory rights under UK consumer law.
Contact Us
To request a return or ask a question about a product or refund, contact:
Email: hello@thehomehax.com